At 10wim, we believe that entertainment should never come at the cost of your wellbeing. This page outlines the tools, resources, and commitments we have in place to ensure that every Pakistani player on our platform gambles safely, within their means, and within the boundaries of the law.
Responsible gaming is not just a checkbox at 10wim — it is embedded into how the platform is designed and operated. Here are the six pillars of our player protection framework.
Every new player must verify their age and identity before their account is fully activated. We use CNIC or passport verification to confirm that all players are 21 or above. No exceptions are made, and no gameplay or deposits are permitted on unverified accounts beyond the registration stage.
10wim gives every player the ability to set daily, weekly, or monthly deposit limits and loss limits directly from their account settings. Once a limit is reached, the platform automatically blocks further deposits for that period. Increasing a limit requires a 24-hour cooling-off period before it takes effect — decreases apply instantly.
If you feel that gambling is becoming a problem, 10wim's self-exclusion tool allows you to block your own account for a period of your choosing — from 30 days to permanently. During exclusion, you cannot log in, deposit, or place bets. Self-exclusion requests submitted to our support team are processed within 24 hours.
Losing track of time is a common sign of problem gambling. 10wim allows you to set session duration reminders that notify you when you have been playing for a set amount of time. You can configure these alerts in your account settings — a small but important feature that helps keep gaming in perspective.
10wim provides a transparent activity report in your account dashboard showing your total bets placed, amounts wagered, net result in PKR, and time spent over any selected period. Knowing exactly where you stand financially removes ambiguity and helps you make clearer decisions about your play.
Our customer support team is available around the clock via live chat. All support staff are trained in responsible gaming awareness and can assist you in activating any of the player protection tools on your account. If you are struggling, please reach out — there is no judgment, only help.
There is no shame in recognising that you need a break. 10wim's self-exclusion programme is one of the most important tools we offer. It is built for players who feel their gambling habits are moving in the wrong direction — whether that means spending more than they planned, chasing losses, or simply needing time away.
Once activated, self-exclusion cannot be reversed before the chosen period ends. This intentional friction is designed to protect you from impulsive decisions to return to gambling before you are ready.
Important: Self-exclusion at 10wim applies only to this platform. If you are struggling with gambling-related issues more broadly, we strongly encourage you to seek support from professional counselling services available in Pakistan. 10wim operates under an international gaming licence whose responsible gaming framework supports the promotion of these resources.
Follow these steps to put a self-exclusion in place on your 10wim account. The process is straightforward and our team will confirm activation within 24 hours.
Log in to your 10wim account using your registered mobile number or email and your password. Navigate to your Account Settings from the top-right profile menu.
Select "Responsible Gaming" from the settings menu. You will find all player protection tools in this section, including deposit limits, session reminders, and self-exclusion.
Choose your exclusion period: 30 days, 3 months, 6 months, 1 year, or permanent. Permanent exclusion cannot be reversed. Temporary exclusions can only be lifted after the period expires, following a 7-day cool-down review.
Confirm your request by entering your account password. Alternatively, if you are unable to log in, contact our 24/7 live support team and request self-exclusion verbally — they will initiate the process on your behalf after identity verification.
Receive confirmation. You will receive a confirmation message once your self-exclusion is active. All pending bonuses and promotions will be cancelled. Any remaining real-money balance may be withdrawn once the exclusion is confirmed active.
All of these tools are accessible directly from your 10wim account settings — no need to contact support, although our team is always available to help you activate any of them.
Cap the total amount you can deposit in a single 24-hour period, in PKR. Ideal for players in Karachi, Lahore, or Islamabad who want to budget their entertainment spend on a day-to-day basis. Decreases apply instantly; increases require a 24-hour waiting period.
Set a longer-horizon deposit cap so that even a run of enthusiasm during a PSL match or a late-night slot session stays within the budget you have set for the week or month. The platform enforces this automatically — no willpower required.
Define the maximum net loss you are comfortable accepting over a set period. Once your losses reach this threshold, 10wim will suspend further gameplay for the remainder of the period, regardless of your available deposit balance.
Automatically end or pause your gaming session after a set duration — 30 minutes, 1 hour, 2 hours, or a custom value. When the session timer expires, you will be prompted to take a break before being allowed to continue.
A lighter alternative to full self-exclusion — take a short break of 24 hours, 48 hours, or 7 days without permanently closing your account. During the cooling-off period you cannot log in or place bets, but your account remains intact for when you return.
Download a full summary of your betting activity — total deposits made via JazzCash or EasyPaisa, total withdrawals, net win/loss in PKR, and time spent on platform. Use this report to make an honest assessment of your gambling habits at any time.
Most players on 10wim enjoy casino games, live dealer tables, and PSL cricket betting as a form of entertainment — and that is exactly what it should be. However, for a small number of people, gambling can develop into a habit that causes real harm to finances, relationships, and mental health.
Ask yourself honestly whether any of the warning signs in the checklist apply to you. If several of them ring true, please consider using 10wim's self-exclusion tools or reaching out to our support team for guidance.
Recognising the problem is the first step. 10wim's support team will never judge you for reaching out. We are here to help — whether that means activating a cooling-off period, setting a deposit limit, or walking you through full self-exclusion.
Chasing losses: You find yourself continuing to play in order to win back money you have already lost, telling yourself "just one more game" repeatedly.
Spending beyond your means: You are depositing money via JazzCash or EasyPaisa that was intended for rent, groceries, bills, or other essential expenses.
Hiding your activity: You feel the need to conceal how much you are gambling — or how much you have lost — from your family or friends in Karachi, Lahore, Faisalabad, or wherever you are based.
Inability to stop: You have tried to cut back or stop gambling on your own but have found it difficult or impossible to do so without external help.
Neglecting responsibilities: Gambling is taking time or money away from work, family obligations, or other important areas of your life.
Mood dependency: You feel anxious, irritable, or depressed when you are not gambling, or you gamble primarily to escape stress, boredom, or negative emotions.
Escalating stakes: You find that you need to place larger and larger bets in PKR to feel the same level of excitement that smaller bets used to provide.
10wim offers over 2,000 casino games, live dealer tables, and PSL cricket betting — all in PKR via JazzCash and EasyPaisa. When you play within your means and use the tools we provide, gaming remains what it should be: exciting, entertaining, and in your control. 21+ only. Please gamble responsibly.
21+ Only · Play Responsibly · All amounts in PKR · Terms apply