Privacy Policy

10wim is an online casino and sports betting platform operated under an international gaming licence, providing services to players in Pakistan and other permitted territories. The platform is available at https://10wim.club and offers casino games, live dealer tables, sports betting (including PSL cricket markets), and related entertainment services denominated in Pakistani Rupees (PKR).

For all data protection and privacy matters, 10wim acts as the data controller in respect of the personal data it collects from registered players and site visitors. Any questions or requests relating to this Policy should be directed to our support team using the contact details provided in Section 15 of this Policy.

10wim collects the following categories of personal data from registered players and, in some cases, from unregistered site visitors:

10wim collects personal data through the following channels:

• Direct Submission: Data you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, setting responsible gaming limits, or completing any form on the platform.
• Automated Technologies: Data collected automatically when you visit or interact with the platform, including through cookies, web beacons, server access logs, and similar tracking technologies. See Section 7 for full details on our cookie practices.
• Third-Party Providers: Data received from payment processors (such as JazzCash, EasyPaisa, and partner banks), identity verification services, fraud detection providers, and anti-money-laundering screening tools. These providers share data with us solely to facilitate the service they are delivering on our behalf.
• Publicly Available Sources: In limited circumstances, and only for KYC or fraud prevention purposes, 10wim may verify information against publicly available government or regulatory databases.

10wim uses personal data for the following specific purposes. Each purpose is matched to a legal basis, which is described in detail in Section 5:

• Account Management: Creating, maintaining, verifying, and securing your registered player account on the 10wim platform.
• Identity Verification (KYC): Confirming your identity, age (21+), and address to comply with applicable gaming, financial crime prevention, and anti-money-laundering obligations.
• Payment Processing: Processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, Raast/1LINK, HBL, UBL, Meezan Bank, and over-the-counter cash deposit channels; maintaining accurate financial records.
• Platform Delivery: Providing access to casino games, live dealer tables, PSL cricket betting markets, and all other features of the 10wim platform.
• Customer Support: Responding to your queries, resolving disputes, handling responsible gaming requests, and communicating important account information.
• Fraud & Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, unauthorised account access, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gaming: Operating and monitoring the deposit limit, loss limit, self-exclusion, and cooling-off features; identifying patterns of play that may indicate problem gambling behaviour and intervening appropriately.
• Marketing Communications: Sending promotional offers, bonus notifications, and news relevant to your 10wim account — but only where you have given explicit consent or where permitted by applicable law, and always with a clear opt-out mechanism.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve game selection, website performance, navigation, and the overall player experience.
• Legal Compliance: Meeting our obligations under applicable licensing, financial crime prevention, taxation, and data protection laws, and responding to lawful requests from regulatory authorities.

10wim relies on the following legal bases to process your personal data, consistent with applicable data protection principles:

• Contractual Necessity: Processing that is necessary to perform our contract with you — that is, to provide the 10wim platform services you have registered to use. This covers account creation, game access, payment processing, and customer support.
• Legal Obligation: Processing required by applicable law, including KYC identity verification, anti-money-laundering record-keeping, age verification (21+), and cooperation with regulatory or law enforcement requests.
• Legitimate Interests: Processing necessary for 10wim's legitimate business interests, provided those interests are not overridden by your rights. This includes fraud detection, platform security, responsible gaming monitoring, and aggregated analytics to improve the platform.
• Consent: Where we rely on your explicit consent — particularly for direct marketing communications and the use of non-essential cookies. You may withdraw consent at any time by contacting our support team or adjusting your cookie preferences, without affecting the lawfulness of processing based on consent before withdrawal.

10wim does not sell, rent, or trade your personal data. We share personal data only in the following strictly controlled circumstances:

• Payment Processors: JazzCash, EasyPaisa, Raast/1LINK, HBL, UBL, Meezan Bank, and any other payment service providers used to process deposits and withdrawals. These providers receive only the minimum data necessary to complete the transaction.
• Identity Verification Providers: Third-party KYC and age verification services that assist 10wim in confirming the identity and age of players before processing withdrawals or at other required verification points.
• Fraud Detection & AML Screening Services: Third-party providers that assist 10wim in detecting suspicious transactions, identifying fraudulent accounts, and meeting anti-money-laundering screening obligations.
• Game Software Providers: Licensed game developers and live dealer studios whose games are integrated into the 10wim platform may receive technical session data (not full identity data) necessary to operate their games within the platform environment.
• Legal and Regulatory Authorities: Government agencies, law enforcement bodies, licensing authorities, or courts where 10wim is legally required to disclose data, or where disclosure is necessary to protect the legal rights of 10wim or other platform users.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of the 10wim business, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

10wim uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that allow the platform to recognise you, remember your preferences, and deliver a consistent experience. The following categories of cookies are used:

• Essential Cookies: Strictly necessary for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your language or currency preference. Essential cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Used to remember your preferences such as responsible gaming limit settings, favourite games, and notification preferences. These improve your experience but are not strictly required for basic platform operation.
• Analytics Cookies: Help 10wim understand how players interact with the platform — which pages are visited most, where players encounter errors, and how gameplay sessions progress. Analytics data is aggregated and anonymised wherever possible. These cookies are deployed only with your consent.
• Marketing Cookies: Used to deliver personalised promotional content and to measure the effectiveness of marketing campaigns. These cookies are deployed only where you have provided explicit consent and can be withdrawn at any time.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling cookies beyond the essential category may affect the functionality of certain platform features. For detailed information on specific cookies deployed on the 10wim platform, contact our support team.

10wim implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Transport Encryption: All data transmitted between your device and 10wim servers is encrypted using Transport Layer Security (TLS) with a minimum of TLS 1.2, ensuring that data in transit cannot be intercepted in readable form.
• Data-at-Rest Encryption: Sensitive data stored on 10wim infrastructure — including identity documents submitted for KYC, financial records, and payment method details — is encrypted at rest using industry-standard symmetric encryption.
• Access Controls: Internal access to personal data is governed by strict role-based access controls. Only personnel with a legitimate operational need are permitted to access identifiable player data, and all access is logged and audited.
• Intrusion Detection: 10wim's infrastructure is monitored continuously for anomalous activity, attempted intrusions, and suspicious access patterns. Automated systems and human security review are both employed.
• Incident Response: In the event of a data security incident that poses a risk to your rights or freedoms, 10wim will notify affected players and relevant authorities in accordance with applicable legal requirements and within required notification timeframes.

10wim retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. The following general retention principles apply:

• Active Account Data: Personal data associated with an active player account is retained for the duration of the account relationship and continues to be processed for as long as the account remains open.
• Closed Account Data: Upon account closure, 10wim retains identity, financial, and transaction records for a minimum of five (5) years from the date of closure, in order to meet anti-money-laundering record-keeping obligations, respond to regulatory inquiries, and resolve any post-closure disputes.
• KYC Documents: Identity verification documents (CNIC copies, passport scans, proof of address) are retained for the period required by applicable financial crime regulations, and securely destroyed thereafter.
• Marketing Data: Where you have consented to marketing communications, data used for that purpose is retained until you withdraw your consent or until it is no longer operationally required for the relevant marketing activity.
• Technical and Log Data: Server logs and technical access data are typically retained for 90 days for security monitoring purposes, after which they are purged or anonymised.

After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

As a data subject, you are entitled to exercise the following rights in relation to the personal data that 10wim holds about you. To exercise any of these rights, please contact our support team using the details in Section 15. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable legal obligations:

• Right of Access: You have the right to request a copy of the personal data that 10wim holds about you, together with information about how it is being used.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. You can update basic account details (such as your email address or phone number) directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that 10wim delete your personal data. This right is subject to our legal obligations to retain certain records — in particular, financial and identity records required by anti-money-laundering regulations.
• Right to Restrict Processing: You may request that we limit the use of your personal data in certain circumstances, such as while the accuracy of your data is being contested or while a processing objection is being evaluated.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. Where you object to direct marketing processing, 10wim will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

The 10wim platform is strictly intended for individuals aged 21 years and above. 10wim does not knowingly collect personal data from any person under the age of 21. If you are under 21, you are not permitted to register an account, access the platform, or provide any personal data to 10wim under any circumstances.

If 10wim discovers or has reasonable grounds to suspect that personal data has been collected from a person under the age of 21, we will:

• Immediately suspend the relevant account pending investigation.
• Delete all personal data associated with the underage account once the investigation is complete and the underage status is confirmed.
• Return any deposits made by the underage player and forfeit any associated winnings in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child may have accessed the 10wim platform or submitted personal data without your knowledge, please contact our support team immediately so that we can take prompt action.

10wim operates under an international gaming licence, and some of the third-party service providers we use — including KYC providers, game studios, and fraud detection services — may be based in jurisdictions outside Pakistan. As a result, your personal data may be transferred to and processed in countries outside of your country of residence.

When such transfers occur, 10wim takes steps to ensure that your data receives an adequate level of protection, including by:

• Transferring data only to providers operating in jurisdictions with data protection frameworks that offer comparable protections to those described in this Policy.
• Entering into contractual clauses with receiving parties that require them to process your data in accordance with 10wim's data protection standards.
• Conducting periodic assessments of cross-border data flows to ensure that transfer mechanisms remain appropriate and effective.

By using the 10wim platform, you acknowledge and consent to the transfer of your personal data to our service providers in other jurisdictions as described in this section, subject to the protections outlined above.

The 10wim platform does not contain links to external third-party websites as a matter of design policy. However, in the event that any informational or regulatory reference links are included in platform communications or documentation, 10wim is not responsible for the privacy practices, data handling, or content of those third-party sites. This Privacy Policy applies solely to data processed by 10wim in connection with the operation of the 10wim platform at https://10wim.club.

If you navigate to any external website through any means, we encourage you to review the privacy policy of that site before submitting any personal information.

10wim reserves the right to update or amend this Privacy Policy at any time. All changes will be reflected on this page with an updated effective date. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — 10wim will take reasonable steps to notify you in advance, either via a platform notification or an email to the address registered to your account.

Your continued use of the 10wim platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and may request account closure in accordance with the account closure process described in our Terms & Conditions.

We recommend reviewing this Privacy Policy periodically to stay informed of how 10wim handles your personal data. The current version of the Policy will always be accessible at https://10wim.club/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, the personal data 10wim holds about you, or the exercise of any of your data rights, please contact us through the following channels:

When submitting a privacy-related request, please include your registered account username or email address, a clear description of your request, and — where applicable — a copy of a government-issued identity document to assist with identity verification. 10wim will acknowledge all privacy requests within a reasonable period and resolve them as promptly as our legal obligations permit.

This Privacy Policy was last reviewed and published on 1 January 2026. It supersedes all prior versions of the 10wim Privacy Policy. 10wim — All rights reserved 2026.